Spectera: LinkDesk or WebUI reporting an error during activation process that the license server is unreachable.

Root Cause: 

• Typically, the Base Station does not have direct access to the internet.

Solution:

• Depending on the network infrastructure on the Customer side, following actions need to be taken.
  • In administrated, corporate IT networks (companies, organizations): Customer might need to get in contact with its corporate IT administrator/department to give the Base Station access to the internet. Provide the Network & Security Guide (mentioned below) to IT department for proper network configuration.
  • In small home-network environments: If the Base Station is connected directly with a PC/Mac (without any router or switch), you have to share the internet connection of your PC/Mac with the Base Station. Sennheiser always recommend using routers or switches to connect the Base Station to existing wired networks.

User Information:

• Please read the Network & Security Guide available on our website for further instructions.
• Online Knowledge Base Article: https://docs.cloud.sennheiser.com/en-us/spectera-solution/spectera/network-security-introduction.html
• As PDF download: https://www.sennheiser.com/en-us/product-families/spectera#Downloads - under "Application Notes" section