GENERAL:
How can I get in touch with Sennheiser?
- By registering your Spectera in the Sennheiser Portal (my.sennheiser.com), you will receive notification for software updates and release notes and can always stay up to date with what is new for the ecosystem. The portal also hosts an idea space where you can submit the features and functionalities, that you would like to see implemented with Spectera.
- You can also comment on submitted ideas, and upvote or downvote suggestions. All entries will be reviewed by product management and the technical teams. The Spectera roadmap in the portal will give you an overview of what the team is working on right now, which features are targeted for implementation during the next six months, and what is part of the roadmap beyond that timeframe.
- For all incidents, feature requests or bug reports. https://help.sennheiser.com/.
I´d like to learn more about the system and use cases. Where can I get more information or a training?
- You can find videos on YouTube https://www.youtube.com/@sennheiser
- Trainings are offered by our Technical Application Team, please check availability here: https://www.sennheiser.com/en-us/events/explore-the-future-of-wireless-technology
LICENSING:
Do I need to purchase a license for the Spectera Base Station?
- Yes, you will need to order a free local license for your Specter Base Station. It's important to remember that each Base Station requires its own individual license.
What does the license do for the Spectera Base Station?
- The license serves a dual purpose. Not only does it activate the features of the base station, but it also determines the frequency range, the transmit power and the bandwidth of the RF channel (6 or 8 MHz) of your Spectera system.
How do I ensure that my license is compliant with my country/region?
- When ordering, it's crucial to select a license that is compliant with the regulations of your specific country or region. This will ensure the optimal performance and legality of your Spectera system. Sennheiser provides support for finding the right license either personally or on our website.
Can I get multiple licenses for international touring?
- No, you cannot use multiple licenses for international touring. Spectera uses a single node-based license. A node-based or node-locked license is tied to a specific device (or “node”). This allows the features to be activated and used only on that specific device. We will not offer a re-licensing service for touring; we are doing this to be compliant to current regulations and get our system certified.
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