Certain devices can be updated manually using the WSM software.
In the example below an EW DX EM 2 is used, however, this procedure would apply to many products including:
D6000
D9000
EW 300-500 G4
EW 300-500 G3
EW 300 IEM G3, IEM G4
Series 2000 / 2000 IEM
EM 373x
EW DX (all models)
The first step is to create a Local Area Network (LAN) between the device(s) to be updated and the computer running WSM. This is typically done with a network switch, though if just one device is to be updated a singular ethernet connection between the device and the computer can be established. [The computer's network must be in Automatic DHCP mode.]
Important note: if Sennheiser Control Cockpit is also installed on the computer with WSM, this service must be stopped in advance before opening WSM. To do this, right click on the Sennheiser Control Cockpit icon in your taskbar, and select Stop Running Service. Once the service is stopped, you can open up WSM.
Download the firmware file from Sennheiser's website, on the specific product product page under Downloads.
This firmware file will be zipped or compressed. On Windows, make sure to unzip the file folder after downloading.
- Open WSM. In the System dropdown, ensure Online Mode and Remote Control are both checked.
3. On the right hand pane is the System tab where you can add devices. To do this, you must know the device's IP address. This can generally be found on the receiver's Main Menu in the Network section.
If you are using an Automatic/DHCP networking scheme, mDNS should be checked/ enabled on the system.
4. Once you have the unit's IP address, click Add Device in the System pane, select your device, and enter it's IP address as it's shown. Click OK.
5. If the system shows up with red X's, double check that Remote Control is still enabled.
Try sync'ing the transmitters to the receiver.
If on Windows, verify that Control Cockpit is also fully stopped as it will override device access.
6. Go to the Applications dropdown > Firmware Update.
Press Choose, and browse to the downloaded (unzipped) firmware file. This file will end in a .sennpkg extension.
Press Open to upload the file, then press Next.
7. Check the device in the Connected devices column, and press Start to begin.
If multiple devices are selected, you can of course update more than one using the same firmware file at a time.
8. Firmware will begin updating. Do not interrupt the device while being updated.
The device will power cycle upon completion.
9. This window will display a message "Firmware update successfully finished" once complete, press the Finish button.