Sam Davison

Do you offer discounts or promotions? Sennheiser may offer discounts or promotions from time to time. These can be found advertised on their website or through email marketing. How do I contact cus...

1. Finding the spare part numberMost Sennheiser products are made to be reliable and we support the ongoing use of your product by providing spare parts to maintain your product for as long as poss...

  1. Why is it Important? Frequency coordination is crucial for ensuring smooth and interference free operation of wireless microphones and wireless in ear monitors (IEMs) in various settings like ...

What is Dante? Dante is an Audio over IP network protocol created by the Australian based company Audinate. It was designed to transport high audio channel counts over a network with low latency. I...

How do I track my order? You can track your order by logging into your account and visiting the order history section. Can I change my order once it's placed? Unfortunately, changes to orders may n...

Warranty: Our products are covered by a two-year warranty, which is subject to our standard warranty terms and conditions   Non-Warranty: For non-warranty repairs, please follow the process below t...

General Terms and Conditions for Repair Services of Sennheiser / Neumann products(Issued: September 2024)The following general terms and conditions (hereinafter referred to as "Terms and Conditions...

Which countries do you ship to? Sennheiser's online shop may have limitations on where they ship to. Shipping information is usually available during checkout. How long does shipping take? Shipping...

General Terms and Conditions for Warranty of Sennheiser General Terms & Conditions for Warranty of Sennheiser(Issued: February 2026)Sennheiser electronic SE & Co. KG, Am Labor 1, 30900 Wedemark, Ge...

What is your return policy? You can find Sennheiser's return policy in the Terms and Conditions on the website. The policy will detail the timeframe for returns and any requirements.  How do I requ...