Warranty:
Our products are covered by a two-year warranty, which is subject to our standard warranty terms and conditions
Non-Warranty:
For non-warranty repairs, please follow the process below to find the service options specific to your product such as:
- Service Price - a flat rate for common product repairs
- Estimate - you send the product to us for inspection and we will provide you with a cost estimate before commencing any repairs.
Return Process (RMA):
To create an RMA for a return request for a warranty or non warranty repair please visit our support pages at https://spares.sennheiser.com/catalog
1) Locate your product using the product menu or search bar
2) Choose the service you require (warranty, service price or estimate)
3) Complete the form with all necessary details and submit your request.
4) Receive for an email containing the repair reference number along with instructions on how to send your product back to us.
The repair process typically ranges from 1-2 weeks with exceptions taking up to 4 weeks. Please allow some additional time for shipping and customs which is out of our control.
For further details, please see our full repair service terms and conditions
If you have any questions or need further assistance, please reply here and I would be happy to assist you further.